Troubleshooting Embedded for Xerox

The Xerox devices time settings can cause issues during the registration process. To ensure successful registration verify that the time setting is accurate to within 5 minutes.

  1. Login to the Xerox Device Webpage
  2. Click on Properties

  1. Click on General Setup-> Date and Time
  2. Verify the timezone, date and time settings are correct
  1. Click Apply

An invalid certificate can prevent both registration and continued communication of the Xerox Embedded Platform. To ensure that a certificate is present and valid on the device

  1. Login to the device's embedded webpage
  2. Navigate to Properties

  3. Select Security -> Certificates -> Security Certificates

  1. If there is no certificate listed or the certificate status is listed as invalid a new certificate will be required. Proceed to step 5 to create a new Xerox device certificate

  2. Click on Create New Xerox Device Certificate

  3. Complete relevant sections and set the Days of Validity to the desired value (maximum value is recommended).

  4. Ensure SHA256 is selected for the Hash Algorithm

  5. Click Finish

  6. Reboot the Xerox Device

 

 

  1. In a web browser navigate to the Xerox Services URL

    Example: https://192.168.0.82/Xerox or https://IUM-2012/Xerox

    Information such as Firewall Status, host service port and the default MFP start url can be found on this page. The Client Services connection can be verified with a quick status message.

  1. Navigate to the Logging.config file

    Default Location: C:\Program Files (x86)\Print Audit IUM Xerox\logging.config

  2. Right click and select Edit or Open with Notepad

  1. Ensure that both logger attributes are set to enabled=”true”

  2. Ensure the Xerox Services have been restarted for logging changes to take effect

  1. From the windows Start Menu type services.msc

  2. Navigate to Print Audit IUM Xerox Embedded

  1. Right click and select Restart or Stop.

    If Stop is selected Xerox Embedded services will not resume until the service is restarted.

If issues arise when unregistering a device, the user may need to unlock the functions manually to continue using the device.

SNMP is used to configure some of the settings on the device. If a default community of public is not being used in the Xerox configuration file, the embedded.config file will need to be manually updated to define the alternate community. Multiple SNMP communities are not supported in the configuration file, therefore all devices will need to be configured the same, otherwise some manual configuration will need to be performed.