Troubleshooting Embedded for Kyocera

Installation

If you delete a device in the Kyocera Net Viewer device list, Net Viewer automatically adds it to the Excluded Devices list. To restore the device, go to Device -> Discovery – Show excluded devices. Click on Include device to re-add it to list of discovered devices.

The flash drive (thumb drive) must be formatted for "FAT32" for the Kyocera to recognize it. If the drive is not formatted as FAT32, the Kyocera may emit a warning beep or display an error "The removable memory is not formatted - Cannot recognize the removable memory"..

Configuration

The Kyocera MFP will not be able to accept the Client Services configuration from IUM while it is in energy-savings mode. The HDD on the MFP where the embedded saves the configuration is inaccessible during this time. Ensure that the device is not in energy-savings mode when it is being configured or configure Client Services through the Kyocera operation panel.

Authentication

  1. Check to see that the Kyocera Card Authentication Kit has been successfully configured and licensed.
  2. Check to see that the Kyocera device has been configured to use Card Reader or Card Reader or PIN.