Top 100 Summit


It’s hard to believe that the 2016 Top 100 Summit has come and gone. All the planning. All the new ideas. All the effort. Did the 2016 Top 100 Summit deliver? The world of Managed Print Services seems to think so. Everybody we spoke with at the conclusion of the Top 100 Summit said it delivered as promised (and then some!).

The 2017 Top 100 Summit date and location will be announced soon! Please check back.

Want to know what you missed at the 2016 Top 100 Summit or relive the magic? Check out the video below!


The Top 100 Summit isn’t your father’s average MPS show. The Summit is an exclusive, invitation only, all expenses paid (minus flight and hotel) event where imaging industry leaders, business owners and principals will come together to share ideas and develop strategies for the future of office imaging.  We call them the Top 100!

Some of the specific reasons an organization may have been selected as a Top 100 Member:

    1. Past evidence of early adoption of innovative business models.
    2. Business diversification beyond MPS.
    3. Proven solutions-based selling methodologies.
    4. Dominant market positions in local geographies.
    5. Business models built on recurring and perpetual revenue.

The office-print and imaging industry is changing at lightning speed. Innovations in screen-based technologies such as tablets and smart-phones as well as changing user demographic behaviors are driving a “flat growth” page market at best.  We hope that the select group of dealers will join us in our efforts to help build the office-imaging business model of the future.

 Some benefits dealers can expect as a founding Top 100 member:

    • Early access to new business model: The model is changing once again and Top 100 members have access to the new business model of the future.
    • Top 100 Summit: The Top 100 Summit will be a meeting place for the most successful companies in MPS today.  The Summit will be a place to explore new ideas and seek the right answers to the hard questions.
    • Education: Top 100 members will be privy to education tracks specific to helping build profitable new business models.
    • Cross-industry exposure: As Managed IT Services and MPS collide it will be important to understand other office-related technology and solution provider models.
    • Access: Automatic admittance to the next Top 100 Summit. No pre-qualification required.


Click here to contact the Top 100 Summit Advisory Committee for more information.


It’s time for something disruptive, something totally different.  Forget about tracks.  Forget about people telling you what they think you should do.   It’s time to allow the brightest minds in the imaging industry to come together and chart their own course.  Those bright minds are you.  You will rally together to build the business model of the future, a model that will bring back margins and growth.  The Top 100 Summit is a forum for developing concrete business strategies and practices for 2016 and beyond.  The Top 100 Summit promises to be a gathering like no other

Below is the agenda at a glance. Please check back regularly for updates.


The 2016 Top 100 Summit will bring together some of the brightest minds from our industry and beyond to ensure an unparalleled learning experience.  More speakers will be announced soon so please check back.

JC serves as Jumper in Command of nearly every SI performance, and directs all SI Teambuilding, Bootcamp and Shooting programs. He is an accomplished public speaker and lead of SI’s support operations for the SEAL-NSW Family Foundation. His responsibilties include safety programs, performing (skydiving and rappel) and public speaking. JC is a tandem master, team photographer and videographer and possesses every instructional rating the US Parachute Association issues. He is a US Parachute Association Safety and Training Advisor, and is recognized as one of the most experienced and talented demonstration skydivers in the world.

JC is retired from the US Navy after serving 20 years in Naval Special Warfare as a SWCC, and is a former member of the US Navy Leap Frog Parachute Team.


With 23 years of industry sales and marketing experience, Darrell Amy is committed to helping copier dealers grow their business. As the President of Dealer Marketing ( he leads a team providing website design and managed marketing services to copier dealers in North America and Australia. Darrell is the CEO of Prospect Builder (, a HubSpot Gold  Partner delivering inbound marketing services to office technology and managed services providers. He is also the Co-founder of the Social Sales Academy ( which coaches sales reps on how to integrated LinkedIn and social selling into their sales strategies. Darrell is a regular contributor to industry publications and speaks at industry events.


Nigel has over 20 years’ experience working in the technology sector. Prior to joining NewField IT (a Xerox Company), Nigel worked with Xerox where he was responsible for establishing the strategy and approach to the “Assess & Design” business process for the Corporation.

Nigel is an electrical engineering graduate from the University of East London.


Paul Brady is an industry leading advocate for the independent dealer / reseller channel in the Document Centric, IT, and Managed Services arenas.

Paul has a unique understanding and commitment to the technology and services industry spanning over 35 years of market leadership and development. His experience includes founder and long term managing director of a highly successful independent dealership, co-founder and director of a market leading managed services business, past national president of both the National Office Machine Dealers Association, and the Business Technology and Services Association in his home country of Australia. Since 2008, Paul has played a wider industry development role as lead consultant with Business Enabled, the premier source for industry specific consulting, training, services and resources for the independent dealer / reseller channel in the Asia Pacific Region.



Steve Behm joined DocuWare Corporation in August of 2002 as the South Central Regional Sales Director. On October 1, 2011 he took over the position of Vice President Sales – Americas for DocuWare Corporation.

After graduating from Miami University with a Bachelor of Science degree, Steve served in both marketing and sales capacities for healthcare and IT related companies, which included consulting and software development both nationally and internationally. In the late nineties, Steve was introduced to document management. Seeing this as a unique opportunity and future trend, Steve sold and consulted on many document management systems and implementations before joining DocuWare.

As part of DocuWare, Steve was the top revenue producer for over 9 years and has participated in the sale and implementation of over 700 DocuWare systems. These systems have been implemented throughout the United States and abroad, and include a wide range of businesses from small to Fortune 1000 companies.

Steve resides with his wife and two sons in Dallas, Texas.


Sarah joined Supplies Network in 2001 and has held several positions over the years; advancing through the ranks within the sales team before taking on the role of MPS Program Advisor where her expertise and leadership were key to accelerating MPS growth. In 2012, Sarah was promoted to MPS Solutions Manager leading a team of Solutions Advisors responsible for MPS engagements and ultimately equipment sales and related services. Currently serving as Director of Services and Solutions, Sarah leads a team of MPS Solutions Advisors, Equipment Advisors, Contract Coordinators, Fulfillment Analysts and a Technical Operations team focused on break-fix service and software solutions. Additional responsibilities include providing critical direction and design of program enhancements and vendor integrations. Education – Sarah received a M.B.A. and a B.A. in Management from Webster University.


Josh DeBear is Vice President of Sales for Clover Imaging Group (CIG). With over $1.6 billion in annual revenue, CIG is the global leader in the recycling and remanufacturing of consumable imaging supplies. DeBear is responsible for leading CIG’s senior level key account managers in helping customers achieve further success with CIG’s unique product and solutions offering. DeBear’s industry experience spans over 10 years.

DeBear was a key member of MSE”s sales organization when MSE was acquired by CIG in 2014. He was instrumental in driving MSE”S large strategic relationships in the distribution channel and managing those relationships during the transition to CIG. DeBear also spent several years at Future Graphics focusing on sales and technology training.


Aaron Dyck is passionate about helping resellers and copier dealers grow their business by helping them develop high performing sales organizations that create more demand and build stronger, more profitable relationships with their key customers. Aaron serves as a Management Consultant at Digitek, bringing his proven track record in the consumables, managed print and ERP marketplace to Digitek partners. Aaron’s contributions were recently recognized when he was selected as one of the industries “Young Influencers” by the Cannata Report in their recap of the office automation arena.  Aaron is sought-after speaker at industry conferences and trade shows on topics such as sales, marketing and MPS infrastructure best practices.


James Foxall is President & CEO of Tigerpaw Software, a software company providing complete business automation to over 40,000 users in 28 countries in the IT/Networking, Telecommunications, Systems Integrator, AV, Security, and Point of Sale industries. In his current role as President and CEO, James provides the vision and management to keep Tigerpaw focused on its customers and properly serving its markets.

James has a Masters degree in Business Administration and a BS degree in Management of Information Systems. Devoted to creating better businesses through technology, James has written 15 books, which have been published in over a dozen languages. He is considered an authority on business process improvement and serves the business community as an international speaker on automating business processes in the SMB environment.



Luke Goldberg is the Executive Vice President Sales and Marketing for the Clover Imaging Group.  He is responsible for developing worldwide market analysis, examining sales trends, expanding and analyzing emerging sales channels and opportunities for the industry. Goldberg also is responsible for Clover Imaging Groups Latin American sales, MPS business, OEM relationships, and global marketing.  With more than 25 years of experience in the imaging supplies industry, Goldberg has served as SVPs at Micro Solutions Enterprises, Future Graphics Imaging Corporation/MKIC, /Nu-kote Components Division and vice president/partner Imaging Division. He has extensive industry knowledge and expertise in sales and marketing techniques, industry trends and developments, market analysis and sales channel development.  Luke has been a long-time speaker at global trade shows and contributor to industry trade magazines.


Bob is responsible for software development and innovation at NewField IT (a Xerox Company). His focus is on supporting the advancement of the business through optimal focusing of development investments, supporting major client engagements and assisting ideation and fulfilment of innovations for new opportunities. Bob joined the company in 2011, and created the first Business Intelligence platform in the Managed Print Services industry and went on to lead the development team for CompleteView. Prior to joining NewField, Bob worked for 13 years for a multinational MPS provider in a number of management roles in the analytics space.



Bud Karakey has 24 years of industry experience in creating and designing software solutions that help the imaging industries service department’s productivity and performance increase. As one of the original founders of ADS Communications, Bud installed and supported the ADS products at hundreds of dealerships across North America. In March of 2004 ADS was acquired by EFI where Bud became the Director of Service for the ADS division of EFI. In June of 2006 the ADS division was spun out of EFI with a new name of MWA Intelligence, where Bud was VP of Customer Support and Later VP of New Business Development.  In March 2009, Bud Joined BEI Services as the VP of Operations where he continues to steer development of BEI Services products to help dealer increase proficiencies and profitability.  Bud was also a founding Executive Committee member of CompTIA’s MPS community.


As the office technology industry’s foremost social sales coach, Larry Levine is the founder of the Social Sales Academy ( Larry equips Major Account Reps to build a Social Major Account Plan (S-MAP) while developing advanced team selling skills in the Major Account Sales Coaching program. He also coaches sales teams at copier dealerships in how to incorporate digital prospecting into their sales strategy. Larry is the lead presenter at the upcoming LinkedIn Office Tech Sales Roadshow ( this October where he’ll be hosting public training events in Philadelphia, Charlotte, Dallas, St. Louis, and Los Angeles.



Steve McBride has been at Katun since January of 2006 in various sales positions, the latest being Director of Sales for North America. Other areas of service at Katun include Sales Management and Account Executive positions. In his current role, he has responsibility for the Sales and Marketing of Katun products and services in North America. He works closely with dealer groups such as IBPI, CDA , BTA, etc. to bring the voice of the dealer to Katun. Prior to Katun, Mcbride spent 10 years with Ikon as Director of Sales for Mississippi, Alabama, western Tennessee, NW Florida and Arkansas. For the 15 years preceding his time at Ikon, he owned/operated a copier dealership in the Mississippi area.



West McDonald is currently doing his part to help the office equipment industry as the Vice President of Business Development and Marketing for Print Audit as well as owning and operating FocusMPS.  West is also the Chair of the SBB (Seat Based Billing) Executive Council, a 29 dealer-member group that has developed an SBB model for managed print.  With over 15 years of experience in the Managed Print Services arena he has come to be respected as one of the foremost experts in the field.   In 2015 he was listed as one of the “ENX Difference Makers” and in 2013-2014 was named “One of the Top 40 Most Influential In The Imaging Industry” by The Week In Imaging.  In 2012 and 2013 Mr. McDonald was the Chair of the CompTIA Managed Print Community and continues on as an Ex Officio on the executive council.  West is keen on developing ‘near future’ strategies to help partners keep one step ahead of the changing market landscape in order to help them not only survive, but prosper.


Matthew works with organized workflow solutions to improve the long-term organizational and strategic goals of Digitek’s partners. His success in understanding and implementing focused sales programs around MPS, document workflow, and MIT services on both channel and dealer specific levels reflects Digitek’s growing commitment to the industry. Matthew is responsible for driving business development for Solutions-focused organizations throughout North America. His expertise and understanding of MPS was acquired by working with OEM partner programs, distribution MPS models and independent dealer partners, as he continues to set new levels of growth and performance relative to MPS targets. Matthew has been a featured guest speaker at OEM national sales meetings and many industry conferences.



Tawnya Stone has over 15 years of experience in IT project management and operations. In her roles at Collabrance she has used that experience to assist dealers and vendors to improve their operational efficiencies. Additionally, she is instrumental in architecting the company’s technology integrations and other software solutions. Here are a few initiatives that Tawnya has recently led.

· Created a Dealer Focus Group to solicit ongoing feedback from our customers

· Built multiple strategic integrations with key industry partners

· Identified gaps in our business/IT integrations and built a bridge to better implement technology solutions

Tawnya has is the current chair of the Managed Print Services Community at CompTIA and has been an active participant since its inception. Her passion for the industry and willingness to pitch in, have garnered her respect within Collabrnace as well as the industry.


Around the same time of MWA’s corporate birth, Jenna began her career with the company as a Director of M2M Deployments. Her 10+ years of experience along with her imagining channel knowledge and certification in SAP Business One allows her to assist in any marketing and service related questions.

Since beginning at MWA, Jenna has been a staple in expanding sales and marketing opportunities as well as client services support for MWA. Under the role of VP of Client Services, Jenna’s responsibilities included handling the entirety of Client Services department, involving pre and post- sales support. Currently, she assumes responsibility for the day-to-day functions and operations of the Marketing Department.

Jenna earned her Bachelor of Science degree in Marketing from the WP Carey School of Business at Arizona State University. She proudly supports The Jillian Fund and has a love for fried pickles, good beer, and her son, Dominic.


Sarah House is a vice president and economist with Wells Fargo Securities. Based in Charlotte, N.C., she covers the U.S. macro economy, including the labor market, manufacturing sector, and inflation trends. She regularly writes indicator reports, produces special commentary, and contributes to the company’s Weekly Economic & Financial Commentary. Sarah frequently speaks about the economy to the national media, including Bloomberg News and National Public Radio.

Prior to joining Wells Fargo in 2010, Sarah worked as a research associate for the Federal Reserve Bank of Richmond.

Sarah earned a B.A. in economics from Tulane University in New Orleans and an MSc in local economic development from the London School of Economics. She is a member of the National Association of Business Economics and the Charlotte Economics Club.


Gavin began in 2009 with MWA as a Director of Sales and advanced into our Chief Solutions Officer. Being SAP B1 certified, Gavin has an abundance of knowledge with software solutions combined with his 15 years of experience in the industry and with dealer information that make him a powerful asset for MWA.

As Chief Solutions Officer, he is responsible for account management, sales, and implementation support.

You can find Gavin riding on his motorcycle, working on his toys, and riding across the country in support of our men and women and military and charitable causes.


In California there are several must-see travel destinations—San Diego included. People come here from all over the world for the beaches, nightlife, culture, Spanish-influenced architecture, and the authentic Cal-Mex cuisine. But most of all, they come to experience the palpable feeling that the locals refer to as the SoCal vibe.  From museums to cultural excursions, from sporting events to shopping, San Diego definitely has something for everyone to enjoy!

The first 60 invited Top 100 Members to RSVP will receive complimentary food and beverages, activities, as well as ground transportation during the event for 1 company member (Hotel rooms and flights extra. Please see below)

Perched on its own 15-acre peninsula, Loews Coronado Bay is a private oasis of tranquility with views of the shimmering bay waters and the San Diego skyline. From the moment you enter one of the hotels stylish guestrooms or stunning suites, you’ll experience a feeling unlike any other. Here, spectacular sunsets begin where private balconies end. A visit to Loews Coronado Bay is a treat for the senses, from the soothing sounds of the ocean to the views of luxury yachts in the marina below. All 439 rooms and 37 suites are bathed in relaxing tones of sea-glass, and every inch is designed to put you totally at ease. Sweeping views from the Pacific Ocean to Coronado Bay and across to the beautiful lights of the San Diego skyline grace many of the properties windows, while other rooms overlook the lush grounds of the resort.

Whatever space you are in, your accommodations will be spectacular. So take some time to breath it all in. Loews Coronado Bay is an island oasis where the only morning rush is the one to the pool.

Top 100 Summit attendees will receive special access to the discounted group rate of $179 US per night + taxes.  Instructions on how to book hotel rooms will be sent after we receive your RSVP.  Please do not contact the hotel directly!  For more information, please see the FAQ section.

Top 100 Members deserve to ride in style! Private ground transportation to/from Loews Coronado Bay Resort and San Diego International Airport, as well as group transportation during the event, will be provided for all Top 100 attendees. Reservations will be confirmed at least 7 days prior to the event.

To receive complimentary ground transportation, please complete the travel RSVP form be clicking here.

Loews Coronado Bay Resort is just 20–25 minutes from the San Diego International Airport. In addition to providing flights from all over the United States, the airport has domestic flights, as well as international flights to Canada, the United Kingdom, Mexico, and Japan.  If you are flying private, Montgomery Field Airport is the way to go.

Airfare is not included for Top 100 attendees and is the responsibility of individual attendee to arrange.


The Top 100 Summit is the most relevant and energized dealer gathering in the imaging industry. The 2015 inaugural Top 100 Summit surpassed dealer and sponsor expectations. Don’t just take our word for it. Here are what previous sponsors and attendees had to say:

“I’ve been to many events over the last fifteen years, and many of them I considered excellent events. All of those past excellent events have now moved down a notch. Without a doubt the Top 100 Summit was the most collaborative and thought provoking event I’ve ever attended.”
– Art Post, Owner, Print4Pay Hotel

“There may be people who were unsure of the value offered by the Top 100 Summit. So they decided to send someone in their place. That’s bad news and good news. Bad news because they are missing a “WOW.” Good news is their people are gaining a lot!”
– Todd Lee, Vice President Sales, Wells Fargo

“This far exceeded anything I would have ever imagined. I’ve talked to a lot of people and everybody appreciates the content, the agenda and the speakers. Don’t miss this! There are very few venues in the world where you can participate, have panel discussions, open dialogue with the speaker, with other people in the moment, and where you can take notes, walk away and DO something with it.”
– Mike Stramaglio, President & CEO, MWAi

As a sponsor, you will have unparalleled and exclusive access to this “decision maker” only gathering. Dealer principals from leading Managed Print providers will be gathered together to brainstorm and develop strategies as well as new business practices. We call them the Top 100. The Top 100 will collaborate on ways to overcome the challenges our space faces, such as declining volumes, digitized workflows, new business technologies, etc.


There are only 2 sponsorship levels: Headline & Summit. Both levels include category exclusivity (Headline sponsors get 2 exclusive categories!)  For more information about sponsorship packages, please contact the Top 100 Advisory team by clicking here


If you would like to sign up to be a Top 100 Sponsor, please contact the Top 100 Advisory team by clicking here



To ensure our attendees have a great event experience, we’ve created an easy-to-use app to help you stay on top of what’s happening at the Top 100 Summit.

Some of the exciting features available:

  • Connect with others attending the show via private messaging
  • Review the sessions and save them to your personal agenda
  • Receive up-to-date event info via live alerts
  • View the final list of speakers and attendees
  • Take notes about each session directly within the app and email them back to yourself
  • Let us know what you think by participating in live polls
  • Participate in event challenges for your chance to WIN!
  • And much more!

Get started now! Download the app to your device so that you can easily access all the event info in one easy click!

You can also search for the app in any app store by typing in “Top100Summit2016”


“Is the Top 100 Summit just a way to have us learn more about Print Audit products?”

No. There will not be any sessions that focus directly to Print Audit tools. All the education tracks are designed to help dealer principals to form strategic and tactical plans for the future of Managed Print.

“It says ‘complimentary event access’ for the first 60 people to sign-up. What if I’m 61?”

Then you can still attend but will be required to pay the additional attendee fee.  Click here to contact the Top 100 Summit Advisory Committee for pricing information.  Please note that all expenses paid does NOT include airfare.

“What if I want to bring my General Manager or other Senior Manager?”

No problem! If you are among the first 60 to RSVP we will cover 1 spot for free (minus hotel and flight). The other person will simply have to pay the additional attendee fee to attend.

“What is included? Will I have to pay to attend?”

As a Top 100 Member, all food and beverages, group activities as well as deluxe ground transportation during the event are on us!  You will just need to book your own accommodations and flights.  We have secured a special discounted rate of $179 US per night + taxes at the event hotel, the Loews Coronado Bay Resort, which we are able to extend to Top 100 Members.

“OK. Great! How do I book my accommodations?”

After you submit your RSVP, you will receive access to our online event portal where you will be able to easily book and modify your own accommodations.

“I’d like to come in earlier or stay later than the conference dates. Is this OK?”

Definitely! If you wish to extend your stay you may do so for up to 3 days before/after the event at the same discounted rate of $179 US + tax, per night. Additional night requests are subject to availability and are allocated on a first-come, first-served basis.

If you choose to extend your stay, we will still cover your ground transportation costs between the hotel and the San Diego International Airport.  Simply indicate when you will be arriving/departing on the travel RSVP form and we will take care of the rest.

“Will my competitors be invited to the Top 100 Summit?”

Yes, there is a possibility of your competitors being at the Summit if they classify as a Top 100 Candidate. The Top 100 Summit is designed to be a forum for business owners to discuss and plan for changes to Managed Print but will not talk about specific dealer practices. “Rising tides float all ships” is the feeling we are looking for here.

“I heard about the Top 100 Summit. I didn’t receive an invitation! Why?”

Not every Managed Print provider was invited. We did the best we could based on a 5 point criteria to select Top 100 Candidates. You may very well fit that criteria and were overlooked. We would be happy to consider your request to join the summit. We will get you in touch with a member of the Top 100 Summit Advisory Committee..