Create/Edit a Print Server

Create a new print server only if you are implementing multiple print servers or want to configure load balancing.

Multiple print servers may be required if you are implementing Secure printing in your organization. Additional servers must point to the same database and must have the same sitekey.config file to communicate with Workflow.

Create a Print Server

  1. Select Administration from the ribbon.
  2. Select Servers.
  3. To configure a new print server, click Create.
  4. Enter a name for the server in the Description Field. You will use this name to identify the print server within various screens in the Workflow Administration Tools.
  5. In the URL field, enter the full URL to the server where the web API services are installed. The URL should include the port number if the default 80/443 port is not currently used. For example, <servername>/442.
  6. Ensure the Secure server option is set to 'Yes'. When set to 'No', this option configures the server for load sharing Client calls only and it is not used as a queue server.
  7. In the Job store path field, enter the full path where the job payloads will be stored. This path must be accessible from the web API services, and must therefore be either a local path on the server or a UNC path with read/write access.
  8. Click Create to complete the server entry.

Make Configuration Changes to a Print Server

If you need to edit the values of a print server, simply click on the Server name in the Servers list. The Editing screen provides a few additional options that you may need to configure.


  • Description - The name you gave the server when you created it.
  • Services URL – The location of the services. You (and users with a login) can enter this location in the web browser address field to access the Administration Tools/Job Accounting/Reporting options and/or the My Workflowsecure release queue.
  • Payload path – The path where secure jobs are held until they are released. If you need to change this path, ensure you are absolutely certain that the new path exists and any existing job payloads have been moved to the new folder. The path must be accessible from the host.
  • Host – The name of the server where Workflow services are installed.
  • Queue server – When set to 'Yes' this option indicates that the server will be used as a queue server. When set to 'No' this option configures the server for load sharing Client calls only and it is not used as a queue server.
  • Secure spooler jobs – Controls if securing jobs is enabled on the server. Normally, securing jobs happens on the Client, but if the Client and Secure services are installed on a server and this option is enabled, jobs are secured without a desktop client. However, no job information is tracked for these jobs.


If you want to review the performance of the Print Server, the statistics provide at-a-glance information about the following: 

  • Average call time
  • Average process job time
  • Clients today
  • Queues
  • Secure jobs
  • Average release time